ORDER PROCESSING

Order Processing Time

Please expect up to approximately 15 business days (Monday–Friday, 9am–5pm ET) before shipment. This timeline does not include weekends or holidays, and exact ship dates may vary based on order volume. During peak seasons and holiday periods, processing times may extend beyond the standard window.

Orders are individually produced and are processed as quickly as possible in the order received. We will do our best to ship orders within (or sooner than) the business-day window noted above.

Non-customized items will usually complete processing and ship in 2–3 business days when ordered by themselves. If non-customized items are included in the same order as customized products, they will ship when the full order is completed.

Changes/Cancellations to Your Order:

Review your order carefully before placing it and be sure to review your confirmation email after you place an order. COE Concepts is not responsible for mistakes/typos made by the customer during the ordering process. If you discover you made a mistake, notify COE Concepts.

If for some reason you need to make a change after your order is placed (ex. you want to change a size), please do so within 24 hours of placing the order. Changes are not guaranteed to be possible after this time.

To cancel a custom order please do so within 24 hours of placing your order. Orders may not be eligible for cancellation after this time.

Email Notifications:

Customers will receive an automatic order confirmation through email after placing an order. If you do not receive your automatic confirmation email after placing your order, be sure to check spam and/or promotional folders. If you still do not find it, contact ryan@coeconcepts.com.

Orders will show as Pending until your order has finished production. Once an order ships you will receive a shipping confirmation email and tracking info.

Shipping & Handling 

United States Shipments:

There is a Flat Rate Shipping & Handling charge of $8.50 for US orders. This shipping charge is waived for orders of $150 or more (US Only). Currently most orders are sent USPS Priority. Occasionally larger orders are shipped with UPS Ground. Once your order is fulfilled, you will be sent a shipping confirmation email that contains a tracking number for the service that your order is being shipped by.

Canadian Shipments:

Packages are shipped USPS International at the following rates: Up to 2 lbs. ($35), up to 3 lbs. ($50), Over 5 lbs. ($75). Duties and taxes are included. Unfortunately, shipping discounts do not apply for orders going to Canada.

Shipping Notice:

Once a package is in the hands of USPS/UPS (or any third‑party carrier), delivery is outside of our control. If a package is delayed, lost, or stolen, we’re happy to help point you to the appropriate carrier resources/claims process, but we can’t assume responsibility for carrier-related issues or guarantee replacements/refunds in those situations.

Shipping Issue Tips:

Below are tips to take in the event a package is delayed by the carrier, missing, or marked as Delivered on tracking, but not found at a residence.

  • Double check your order and make sure you entered the correct shipping information.

  • Your order will be in a large/legal sized cardboard envelope, a large shipping bag, or box, so be sure it wasn’t put in an alternate location in the event it did not fit in your mailbox.

  • Check with family members/friends that may have brought your mail in for you on the date of delivery to see if they misplaced the package or forgot to give it to you.

  • Check with neighbors to see if they received your package by mistake, and possibly forgot to give it to you, or have given it back to the shipping company.

  • Contact the shipping company seen on your tracking number for help. If USPS, make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information. For example, in some rare cases, packages may have been mis-scanned and still in transit to your location.

  • You can also visit the links below or call USPS or UPS to file a claim. Understandably, Coe Concepts cannot reimburse or re-ship orders that are still in transit, delayed, mis-delivered/lost by the fault of the shipping company, or that may have been stolen from a property.

If none of the steps above help you find your package it is recommended to visit MissingMail.USPS.com to report the incident in order to receive a case number for USPS package. Alternatively, you can contact USPS customer care at 1-(800) 275-8777.

For UPS packages you can visit www.ups.com/us/en/support/file-a-claim.page.

RETURN POLICY

Review your order carefully before placing it and be sure to review your confirmation email after you place an order. COE Concepts is not responsible for mistakes/typos made by the customer during the ordering process. If you discover you made a mistake, notify COE Concepts.

Customized item sales are final due to the personalized nature of the products. The only exception to this policy, and at the discretion of Coe Concepts, is if there is a production error by Coe Concepts, such as a typo or the sending of an incorrect size/color that was not ordered. This is because items are unable to be repurposed and restocked after a product has been specifically ordered and made for a customer.

Non-customized products can be returned within 30 days of the customer receiving the shipment, only when the item is in new, tagged, and unused condition. The product must be reviewed before refunds can be processed. Contact Us for full details.

If you have sizing questions please Contact Us for help.

Coe Concepts reserves the right to make necessary updates and changes to the conditions found on this page.